Customer Support
Customer Support
Find the right Fair Wheel Bikes support page for orders, shipping, returns, rentals, service, online purchases, custom builds, and general customer questions.
Use the links below to reach the correct support area. The 6th Street Location handles in-person service, rentals, pickup, and drop-off. The Park Avenue Studio supports online orders, custom builds, wheel builds, specialty components, and technical product questions.
Customer Support Links
Contact Fair Wheel Bikes
Use the contact page for phone numbers, email addresses, hours, location details, rental pickup information, and help choosing which location to contact.
Shipping & Returns
Review domestic and international shipping information, delivery terms, return requirements, refund details, exchanges, and the online return process.
Terms & Conditions
Review website terms, account responsibilities, order policies, pricing and availability language, payment terms, warranties, refunds, and special-order limitations.
Privacy Policy
Review how Fair Wheel Bikes collects, uses, protects, and manages customer information related to orders, accounts, service requests, rentals, and website use.
Shop, Service & Rental Support
6th Street Location
Contact the 6th Street Location for walk-in service, retail purchases, rentals, rental pickup and drop-off, trade-ins, financing, and local shop support.
Park Avenue Studio
Contact the Park Avenue Studio for online orders, custom builds, wheel builds, high-end component questions, specialty parts, and technical product support.
Bike Rentals
Start with the rental pages for road, gravel, hybrid, mountain, and e-bike rental options. Rental pickup and drop-off are handled through the 6th Street Location.
Bike Fitting
Use the bike fitting page for FitWorks information, fitting philosophy, appointment details, and fit-related support.
Riding & Route Support
Tucson Routes
Use the route pages to compare road, gravel, mountain bike, and leisure riding options before planning a Tucson cycling trip or choosing a rental bike.
Group Rides
Use the group rides page for Tuesday Morning Fast Ride and Saturday Shootout route information, start location, seasonal start times, and ride-group details.
Additional Information
Disclaimer
Review general website limitations, product information disclaimers, compatibility responsibility, installation guidance, third-party links, and liability language.
Site Map
Use the site map to browse Fair Wheel Bikes by site section, category, subcategory, and supporting service pages.
Need Direct Help?
For general customer support, call Fair Wheel Bikes at (520) 624-3045 or email [email protected]. For retail service, rentals, pickup, and drop-off, contact the 6th Street Location at (520) 884-9018.