Privacy Policy

This Privacy Policy explains how Fair Wheel Bikes collects, uses, protects, and manages customer information when visitors use our website, create an account, place an order, subscribe to communications, or contact us for service, support, rentals, or product information.

Last Updated: June 2026

Information We Collect

When ordering, registering, contacting us, or using our website, customers may be asked to provide personal information such as name, email address, billing address, shipping address, phone number, payment information, account details, and order-related information necessary to complete transactions and provide support.

When Information Is Collected

We collect information when customers create an account, place an order, subscribe to a newsletter, contact us through the website, request service information, submit product inquiries, or otherwise enter information through our website or related services.

How We Use Information

Information collected through our website may be used to process orders, complete transactions, ship products, provide customer support, respond to inquiries, communicate about orders or services, maintain customer accounts, improve website functionality, and send relevant product or service information when permitted.

Order & Service Communications

Customers may receive emails or other communications related to orders, account activity, service requests, rentals, product availability, warranty matters, or other business-related transactions. These communications are necessary to complete and support customer requests.

How We Protect Information

Fair Wheel Bikes uses reasonable security measures to help protect customer information. Sensitive payment information is encrypted through Secure Socket Layer (SSL) technology and processed through secure payment gateway providers. Payment information is not stored or processed directly on our website servers.

Access To Information

Customer information is accessible only to authorized parties who require access to perform business functions such as order processing, shipping, customer support, website administration, accounting, or service communication. Parties with access are expected to maintain confidentiality.

Cookies

Our website uses cookies to help recognize browsers, remember shopping cart contents, process orders, understand customer preferences, improve site performance, and compile aggregate information about site traffic and interaction. Customers may adjust cookie settings through their browser, but disabling cookies may affect website functionality.

Analytics & Website Performance

We may use website analytics and performance tools to better understand how visitors use the site, identify technical issues, improve navigation, and provide a better shopping experience. These tools may use cookies or similar technologies to collect aggregate site activity information.

Third-Party Service Providers

Fair Wheel Bikes does not sell customer personal information. We may share necessary information with trusted third-party service providers who help operate our website, process payments, ship orders, manage communications, provide analytics, or support business operations. These providers are expected to protect customer information and use it only for the services they provide.

Third-Party Links

Our website may include links to third-party websites, manufacturers, maps, financing services, route platforms, booking services, or other external resources. Fair Wheel Bikes is not responsible for the privacy practices, content, or policies of third-party websites. Customers should review the privacy policies of external sites before submitting information.

Customer Account Updates

Customers may update certain account information by logging into their account. Customers may also contact Fair Wheel Bikes for assistance with account-related questions, order history, communication preferences, or other privacy-related requests.

Do Not Track Signals

Browser-based Do Not Track signals may not be supported uniformly across all websites, platforms, or service providers. Customers may manage cookies, tracking preferences, and privacy settings through their browser or device controls.

Children's Privacy

Fair Wheel Bikes does not knowingly market to or collect personal information from children under 13 years of age. If a parent or guardian believes that a child has provided personal information through our website, they should contact us so the information can be reviewed and removed if appropriate.

Data Security & Breach Response

In the event of a confirmed data breach involving customer personal information, Fair Wheel Bikes will take reasonable steps to investigate the matter, secure affected systems, and notify affected users or appropriate parties as required by applicable law.

Email Communications

We collect email addresses to send order updates, respond to inquiries, provide service information, communicate about products, and send marketing messages when permitted. We do not use false or misleading subjects or email addresses and make reasonable efforts to identify commercial messages where required.

Unsubscribing

Customers may unsubscribe from marketing emails by following the unsubscribe instructions included at the bottom of promotional emails. Transactional messages related to orders, services, rentals, or account activity may still be sent when necessary to complete or support a customer request.

Contacting Us

Questions regarding this Privacy Policy may be directed to Fair Wheel Bikes through our Contact Us page, by phone at (520) 624-3045, or by email at [email protected].

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Terms & Conditions | Privacy Policy | Shipping & Returns | Disclaimer